The Management Capability Simulation (MCS) engages participants in real-life business scenarios, using videos, emails and telephone conversations. Each scenario requires decisions and actions, leading to consequences and outcomes for the business and customers. Competencies covered include:

ü  Managing upwards

ü  Conflict management

ü  Customer satisfaction

ü  Coaching

ü  Decision making

ü  Embedding core values

ü  Goal setting

ü  Change management

ü  Leadership styles

ü  Organisational value-add

ü  Team effectiveness

Participants are guided by learning points as they navigate scenarios. Learning points provide participants with helpful hints, latest best practices and meaningful tips to consideration at significant times of the simulation.

Simulets are bite-sized learning modules. MCS consists of 4 bite-sized simulets that can be taken together, singularly or selectively combined based on targeted learning outcomes.

This is Simulet 2 of MCS: Leading and Managing The Team, which can logically be done after Simulet 1: Getting to Know Enviro Tech, or as a standalone module.

Simulet 2: Leading & Managing The Team

·      People Management issues:

·      Identify & clarify the level of structure team members need to be comfortable with the work of the team

·      Lack of goal clarity supporting an under-current of conflict within the team

·      Expectations of your team:

·      Seek clarity of goals & purpose team targets:

·      Define what is important

·      Link goals to the strategic priorities

·      Ownership of goal development & delivery

·      Your other major goal development issues:

·      SMART goals application

·      Individual versus team-based goal setting

·      Decision-making strategies (level of structure versus flexibility for the team)

·      Priority setting

·      Meeting the needs of your team:

·      Level of transparency in your relationship with the team

·      You are the team responsible for goal setting