The Management Capability Simulation (MCS) engages participants in real-life business scenarios, using videos, emails and telephone conversations. Each scenario requires decisions and actions, leading to consequences and outcomes for the business and customers. Competencies covered include:

ü  Managing upwards

ü  Conflict management

ü  Customer satisfaction

ü  Coaching

ü  Decision making

ü  Embedding core values

ü  Goal setting

ü  Change management

ü  Leadership styles

ü  Organisational value-add

ü  Team effectiveness

Participants are guided by learning points as they navigate scenarios. Learning points provide participants with helpful hints, latest best practices and meaningful tips to consideration at significant times of the simulation.

Simulets are bite-sized learning modules. MCS consists of 4 bite-sized simulets that can be taken together, singularly or selectively combined based on targeted learning outcomes.

This is Simulet 4 of MCS: Supporting Performance, which can logically be done after Simulet 3: Developing The Team, Simulet 2: Leading and Managing The Team and Simulet 1: Getting to Know Enviro Tech, or as a standalone module.

Simulet 4: Supporting Performance

• People Management issues:
• Understanding and managing the experience of vulnerability
• Supporting risk taking & testing limits
• Expectations of your team:
• Walk the talk of change:
• Readiness for change
• Sense of urgency
• Compelling change narrative
• Change platform
• Your other major goal development issues:
• Support the challenge of taken-for-granted assumptions
• Encourage and support productive conflict
• Brutally honest assessment of team decision-making and managing of risk
• Support influence strategies 
• Meeting the needs of your team:
• Level of transparency in your relationship with the team
• Supporting team communication