When we pose the question “what is the biggest challenge you face in your organisation” the number one response is “working together to get things done!”
 

In today’s more streamlined organizations, leaders and managers must build relationships that thrive in diverse work environments from in-house teams to virtual or geographically dispersed colleagues. Influencing their organization, building stakeholder alliances through reciprocity, expertise and persuasion, and engaging in constructive conversations to surface barriers to success are now critical core competencies.

The Working Through Others (WTO) simulation is a dynamic, computer-based learning experience that delivers valuable tools and techniques to promote consensus, influence others and build relationships to engage in more constructive conversations in order to reach solutions to daily problems. It also emphasizes the need to manage and motivate for long-term results. WTO offers a unique opportunity to learn and practise these competencies in a realistic business setting and receive qualitative and quantitative performance feedback.

Learning Objectives:

• Learn four influence techniques (developing credibility, leveraging reciprocity, persuasion and goal alignment) to increase positive nature of relationships

• Analyze stakeholders to identify & use appropriate influence technique(s)

• Develop and use credibility, reciprocity, persuasion and goal alignment, to achieve your goals

• Craft and deliver a persuasive argument and build & use a “personal bank account” with others

• Recognize and use various sources of influence power to achieve your goals.

Simulets are bite-sized learning modules. WTO consists of 4 bite-sized simulets that can be taken together, singularly or selectively combined based on targeted learning outcomes.

This is Simulet 2 of WTO: Reciprocity, which can logically be done after Simulet 1: Developing Credibility, or as a standalone module.

Simulet 2: Reciprocity

• Gaining Cooperation from Sunil
• Sales Meeting/Resource Proposal Dilemma
• Problems with Jamie
• Doing a Favor

 

• The demands of the Virtu-Kit project are beginning to be felt by your team. The Efficiency Committee is requiring more complete follow-through from Plant Management, Order Fulfilment & Plant Management Systems. These are big items to address & your priority, yet others do not have the same level of priority.
• In this simulet you will practice how to use reciprocity as an influence strategy in order to gain support from several key individuals in ACI.
• Reciprocity can be one of the most challenging influence skills. It looks simple in practice (the exchange of favours) but in relationships this is easily mis-applied or overlooked. In using  reciprocity, some of the challenges are:
• That in the exchange of favours, the item being offered needs to be of equal or greater in value to the other person.
• The other party has to also be willing to engage in reciprocity.