When we pose the question “what is the biggest challenge you face in your organisation” the number one response is “working together to get things done!”
 

In today’s more streamlined organizations, leaders and managers must build relationships that thrive in diverse work environments from in-house teams to virtual or geographically dispersed colleagues. Influencing their organization, building stakeholder alliances through reciprocity, expertise and persuasion, and engaging in constructive conversations to surface barriers to success are now critical core competencies.

The Working Through Others (WTO) simulation is a dynamic, computer-based learning experience that delivers valuable tools and techniques to promote consensus, influence others and build relationships to engage in more constructive conversations in order to reach solutions to daily problems. It also emphasizes the need to manage and motivate for long-term results. WTO offers a unique opportunity to learn and practise these competencies in a realistic business setting and receive qualitative and quantitative performance feedback.

Learning Objectives:

• Learn four influence techniques (developing credibility, leveraging reciprocity, persuasion and goal alignment) to increase positive nature of relationships

• Analyze stakeholders to identify & use appropriate influence technique(s)

• Develop and use credibility, reciprocity, persuasion and goal alignment, to achieve your goals

• Craft and deliver a persuasive argument and build & use a “personal bank account” with others

• Recognize and use various sources of influence power to achieve your goals.

Simulets are bite-sized learning modules. WTO consists of 4 bite-sized simulets that can be taken together, singularly or selectively combined based on targeted learning outcomes.

This is Simulet 3 of WTO: Communicating Through Persuasion, which can logically be done after Simulet 2: Reciprocity and Simulet 1: Developing Credibility, or as a standalone module.

Simulet 3: Communicating through persuasion

n   Focusing Your Influence Efforts

n  Preparing Your Presentation

n   Working with Finance

n  Presenting Your Solution

 

n  The team you lead has been tasked with the roll-out  of Virtu-Kit to the market. The roll-out continues to be dogged with problems. 

n  Your team has been facing pressure from the Efficiency Committee as it prepares its findings on the problems faced by the Virtu-Kit roll-out.

n  Your team has concluded the following after weeks of investigation.

n  Part of the sales and customer care department use an inefficient process that is prone to error. The information management system is outdated and inventory shortfalls arise.

n  Customers use different technologies from a series of companies in the industry. This leads to production line problems. The manufacturing plant floor is not set up to change production methods so quickly given the mixed bag of technologies being used.

n  Resource planning and production scheduling are inaccurate due to erroneous data and production line inefficiencies. Therefore, sales forecast becomes inaccurate.

In this simulet, you will practice how to communicate through persuasion in order to shape the views, opinions, assumptions and values of others so that you are able to persuade them to behave in a certain way or believe in something.