The Management Capability Simulation (MCS) engages participants in real-life business scenarios, using videos, emails and telephone conversations. Each scenario requires decisions and actions, leading to consequences and outcomes for the business and customers. Competencies covered include:

ü  Managing upwards

ü  Conflict management

ü  Customer satisfaction

ü  Coaching

ü  Decision making

ü  Embedding core values

ü  Goal setting

ü  Change management

ü  Leadership styles

ü  Organisational value-add

ü  Team effectiveness

Participants are guided by learning points as they navigate scenarios. Learning points provide participants with helpful hints, latest best practices and meaningful tips to consideration at significant times of the simulation.

Simulets are bite-sized learning modules. MCS consists of 4 bite-sized simulets that can be taken together, singularly or selectively combined based on targeted learning outcomes.

This is Simulet 3 of MCS: Developing The Team, which can logically be done after Simulet 2: Leading and Managing The Team and Simulet 1: Getting to Know Enviro Tech, or as a standalone module.

Simulet 3: Developing Your Team

• People Management issues:
• Managing the conflicts inside & outside the team
• Managing stakeholders
• Expectations of your team:
• Strategies to manage conflict, decision-making, risk & vulnerability:
• Support & develop tools to make these strategies happen
• Link tools to the strategic priorities
• Ownership of and use of these tools
• Your other major goal development issues:
• Managing risks
• Individual versus team-based conflict resolution and decision-making
• Managing the experience of team vulnerability
• Priority setting
• Meeting the needs of your team:
• Level of transparency in your relationship with the team
• Supporting team communication